SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

An email invoice will be sent out with further order information.

How long will delivery take?

Digital products can expect to be delivered within 24 hours. Physical products for delivery may take 7-10 business days depending on region and shipping service. There may be additional delays with international shipping outside of Canada.

What exactly happens after ordering?

Further information regarding product, order, and shipping information will be sent out by email. If requested, additional notifications may be sent out by text or chat application.

Do I receive an invoice for my order?

Yes , an invoice will be sent via email.

Where can I receive customer support?

We can reached by email, our contact form, or through our chat application on the site.

PAYMENT INFORMATION

When the is order payment is taken?

Payment is charged when the order is first processed.

What is wishlist?

A wishlist is a list of items of interest. Wishlists can be saved for future reference.

What should I do if I receive a damaged or wrong product?

Contact us as soon as possible, and we seek to replace the product or offer alternative solutions.

Can I change or cancel my order?

Orders can be cancelled within 24 hours days. Digital services may be final purchase. Physical items shipped can be returned and refunded.

On my order, what is package tracking?

We offer digital and physical order tracking. Tracking information shall be delivered by email or text (SMS) if requested.